Privacy Policy
Last updated: 30 September 2026
SimpleOps Portal is operated by Canny Commerce Ltd (“we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit the SimpleOps website, contact us, or enquire about our services.
1. Information We Collect
We may collect personal information including:
- Your name
- Business or organisation name
- Email address
- Telephone number
- Information you provide through contact or enquiry forms
- Information contained in emails or other communications with us
- Basic technical information about how you use our website, such as IP address, browser type and device information
- Information relating to services that you ask us to provide
We only collect information that is reasonably necessary for providing our services, responding to enquiries and operating our business.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations or proposals
- Communicate with prospective and existing clients
- Deliver and support SimpleOps portals and related services
- Manage our relationship with clients
- Maintain records relating to projects, agreements and payments
- Improve our website and services
- Protect our website and systems against misuse or security threats
- Send relevant business communications where permitted by law
3. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to take steps before entering into a contract with you
- It is necessary to perform a contract with you
- We have a legitimate business interest in responding to enquiries, managing client relationships and operating our business
- We need to comply with a legal obligation
- You have given us consent, where consent is required
Where we rely on consent, you may withdraw that consent at any time.
4. Client Portals and Customer Data
SimpleOps builds and manages digital portals for businesses and organisations.
When personal information is stored within a portal on behalf of one of our clients, that client will generally determine why and how that information is used and may therefore act as the data controller.
In these circumstances, Canny Commerce Ltd may act as a data processor, processing information only as necessary to provide and support the portal service and in accordance with our agreement with the client.
Individuals with questions about information held within a specific client portal should normally contact the organisation operating that portal in the first instance.
5. Who We Share Information With
We may use trusted third-party service providers to operate our website and provide our services.
These may include providers of:
- Website hosting
- Cloud software and database services
- Portal and application platforms
- Email services
- Document automation services
- Analytics and website security services
- Accounting and business administration systems
We only share personal information where reasonably necessary and expect service providers to handle information securely and in accordance with applicable data protection requirements.
We do not sell personal information.
6. International Data Transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.
7. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period will depend on the type of information and may include the time required to:
- Respond to an enquiry
- Provide ongoing services
- Maintain appropriate business and financial records
- Meet legal, accounting or regulatory requirements
- Resolve disputes or respond to claims
Information that is no longer required will be securely deleted or anonymised where appropriate.
8. Cookies
Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the website.
Some cookies are essential for the operation of the website. Where we use non-essential cookies, such as analytics or marketing cookies, we will request consent where required.
Further information may be provided in our Cookie Policy.
9. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request transfer of your information in certain circumstances
- Withdraw consent where we rely on consent
Not all rights apply in every situation.
To exercise any of these rights, please contact us using the details below.
10. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we process.
11. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and recommend reviewing their own privacy policies before providing personal information.
12. Contact Us
If you have any questions about this Privacy Policy or how we use personal information, please contact:
Canny Commerce Ltd trading as SimpleOps Portal
Hartlepool, United Kingdom
Email: matt@simpleopsportal.co.uk
Website: simpleopsportal.co.uk
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available from the ICO.
14. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our services, technology or legal requirements.
The latest version will always be published on this website.